Terms and Conditions


IL PASSO benefits from the protection of European copyright law. The site content from www.ilpasso.eu is the property of IL PASSO, including information, texts, images, graphics, symbols, programs, scripts, etc. The website and server data cannot be used without the written consent of the owner. Using the content without the consent of IL PASSO will be claimed in accordance with the legislation in force. All product pictures listed in the online shop can only be used with the written consent of IL PASSO.

Please report any copyright infringement to shoponline@ilpasso.ro.


Product photos have listed the title of the presentation. Items may happen for items to have small color differences compared to the online shop photos. IL PASSO assumes no responsibility if the description of the products presented on the site is not considered accurate or complete. The displayed prices on the website www.ilpasso.ro/en include VAT. The total price of an ordered product includes its price and courier fees (VAT included). The final price is modified if the delivery charges increase or if the shipping address is not in the courier coverage area. Prices can be changed at any time, without prior notice. The final price can be modified if it proves to have been displayed incorrectly on the site, due to an unforeseen error of the system, in which case the buyer will be notified by telephone or by e-mail (according to the law 287/2009 art 1665)


Orders placed on www.ilpasso.eu  are delivered using courier services to the customer’s shipping address. We do not work with Romanian Postal Service.

Delivery time can take up to 3-5 business days since the item(s) you ordered have been confirmed in stock, except for express deliveries, which are shipped on the next business day Delivery delays may occur due to legal holidays, weather condition, and technical problems, independent from IL PASSO Company.

Orders placed on Friday after 5 PM will start processing on Monday morning in the following week.

We deliver orders only on business days from Monday to Friday. You will be contacted by the carrier in order to receive the goods.


Credit card payment -  We accept VISA and MASTERCARD ( inclusively Maestro card if they have inscribed CVV2/CVC2 code)

Find out more information about our payment methods on the PAYMENT METHODS section

The online shop www.ilpasso.en uses PayU services for online transactions security. An authorization on your credit card is made once the order is placed, in order to verify if the funds are available. Orders are confirmed only after the item is confirmed to be in stock. Your credit card is not charged until the order has started processing.

Paypal – Pay your online orders on www.ilpasso.en using your Paypal Account


According to the provisions of GEO 34/2014 regarding the consumer protection when concluding and executing distance contracts: "The consumer has the right to notify the trader in writing that he gives up the purchase, without penalties and without invoking a reason, within 14 days after receiving the product or, in the case of the provision of services, from the conclusion of the contract ".

IL PASSO ONLINE STORE accepts returns within a maximum 14 days since the order has been received.

In order to request a return, please download the RETURN FORM, fill in all the details and arrange the return using a courier company. The return should be delivered to the following address: Street. Bulevardul Iuliu Maniu nr. 105 C, district 6, Bucharest, Romania. Once the item is received back in our warehouse, the refund is returned within a maximum 14 days on the credit card account you provided on the RETURN FORM. For more details about our return policy please visit our RETURN POLICY section

In case you are interested in an exchange, please send us an e-mail at   comenzi@ilpasso.ro with your order number or your order details (First Name and Last Name, E-mail and Phone Contact) and the item you want in return. Any product exchange can be made only if stock is available. For more information, please check all the exchange instructions listed in the RETURN POLICY section 

IMPORTANT:  We do not accept returns for worn or damaged items. The product(s) must be returned with its all original labels and packaging (According to Law 249/2015, art. 16 (8)). Please use a protective packaging for the expedition, if possible the original one. The product is not received if it is scratched, damaged, if it does not have intact labels or if accessories are missing.

Note: We do not receive returns or exchanges with payment on delivery. IL PASSO reserves its rights to refuse returns from customers who requested more than 6 returns per year 


Items sold by IL PASSO are guaranteed 30 days since the purchase was made. In order to benefit from a product warranty, when returning an item, please keep in mind that you should return it with the warranty certificate and the invoice included. Warranty can be used in case of manufacturer’s defect, compliance used and provided the compliance with the recommendations of use and maintenance.


IL PASSO guarantees the confidentiality of its customer data. The data offered when creating the online account will be used only for the purpose for which they were requested and to promote IL PASSO promotions, events, benefits and news.

We recommend that you take care of your login details and not disclose them to anyone. IL PASSO assumes no responsibility if another person comes in possession of your password and accesses your account in an unauthorized manner. IL PASSO assumes no liability if personal data are modified or stolen by unauthorized persons. Unauthorized access to the site, content, pictures, personal data of users or the server is considered fraud. This will be investigated as such by the competent authorities. The IL PASSO brand, the online store and their products cannot be associated with anything that may contradict the IL PASSO status and interests. The website www.ilpasso.ro can be accessed in personal interest. The site may not be exploited for other purposes and may not be partially or fully copied.

For any issues/complaints related to your data protection please send an email request to protectiadatelor@ilpasso.ro or consult the Privacy Policy. 


A potential conflict between IL PASSO and a buyer will be resolved amicably. If this is not possible, then the legal provisions and the Romanian courts will be considered in for the resolution of the conflict.

In order to contact the IL PASSO online store, you can call us at +4 0310 051 051 from Monday to Friday between 9 am and 6 pm or you can send your inquiry via e-mail at comenzi@ilpasso.ro.


WWW.IL PASSO.RO/EN is the property of SC PESTOS SRL, VAT REGISTRATION NUMBER:  RO 11547381 and Business Register Number: J22/146/1999, Bank Account: RO69 BRDE 240S V442 6453 2400, at BRD BANK. Registered office: Street. Alexandru cel Bun Street, No. 9, Iasi, Romania