Terms and Conditions

1. Copyright

IL PASSO enjoys the protection of copyright law. The website content is IL PASSO property: information, texts, images, graphics, symbols, programs, scripts etc. The website and server data cannot be used without written permission of the owner. Their use without IL PASSO approval is punished in accordance with the law. Product picture on the website can be used only with the written consent of IL PASSO.
Please report any violations of copyright at shoponline@ilpasso.ro.

2. Featured products and prices

Product pictures are for presentation. The ordered products may have minor differences of color than the pictures on the website. IL PASSO does not assume the liability if the product description on this site is not considered accurate or complete. All the prices displayed on the site include VAT. The final price for an ordered product includes its price and courier charges (VAT included). The final prices may change if the shipping charges increase or if there is a city which is not included in the courier’s network coverage area. Prices on the site may change at any time, without any prior notice. The final price may change if it turns out that was wrong displayed on the site, of an unexpected system error, in which case the buyer will be notified by phone or e-mail.

3. Delivery

The ordered products on ILPASSO.RO site are delivered only by courier to the client. We do not work with Romanian Post.
Delivery time is 3 - 5 working days from the moment you’ve placed the order to the address specified in the order form. Delays can occur for various reasons: legal holidays, bad weather, technical problems independent from our company etc.
If the delivery time is extended, this will be announced both on site and on all social networks. Orders received on Friday after 17.00h will not be processed until Monday morning, next week.
Due to the courier companies program during the weekend do not make any shipments. Deliveries are made only on weekdays, Monday to Friday. Before you receive the package, the courier will contact you by phone to confirm the presence at the delivery address.
Anywhere in Romania the Shipping cost is 15 Lei, regardless the number of products included in order. If the product ordered exceeds 499 Lei, there is no shipping fee.

4. Payment

Cash on delivery: cash is paid directly to the courier on delivery. You can find out more information about the term of delivery on the Products Delivery page.
Online payment by credit card: VISA and MASTERCARD accepted.
Online payment through credit card payments: Raiffeisen Bank in up to 10 payments, Garanti Bank in maximum 6 payments and Card Avantaj in maximum 4 payments.
Online payments are processed through the payment system www.euplatesc.ro. / mobilpay / www.crediteurope.ro which involves making payments by card in a secure environment.
Orders paid online by credit card are validated only after the confirmation of stock. There are not automatically considered valid. Stock confirmation will be made by e-mail. Money is transferred only upon the confirmation of the product and its billing.

5. Return policy

According to GEO 34/2014 on consumer protection provisions to the conclusion and execution of distance contracts: “The consumer is entitled to notify in writing the trader to waive the purchase without penalty and without giving any reason within 14 working days from receipt of the product or in case of services, from contract signing”.
If you want to return the products purchased exclusively online, IL PASSO guarantees a higher return term than the one guaranteed by the law, namely within 30 days of purchase.
The direct cost of returning the products are borne by the buyer. The buyer will no longer pay for transportation if the product received has a manufacturing flaw or a wrong product and the return will be supported by IL PASSO.
To exercise the right of withdrawal you must complete the Return Form from your account on IL PASSO.RO.
If you want to change the product with another color / size / model, please contact us in advance by e-mail to comenzi@ilpasso.ro, where you should clearly specify the order number, your name and the product you want to return.
Any product replacement can be made only on the stock. If the desired model is no longer on stock, you can choose another one paying all the price differences or we give you back the price differences.
The product you want to change must be send to us by courier (except the Romanian Post) to: Iuliu Maniu Blvd., No. 105C, 6th District, Bucharest, Romania.
Any product that you will return should not be worn or damaged. The product must be accompanied by all the labels and original packaging ( 249/2015, art 16(8)) .
Please use protective packaging for any shipment, if possible the original one. We do not receive any scratched or damaged product or if it doesn’t have all the original labels or if it lacks the accessories. We do not receive worn products, with any traces from wearing.
If you do not want to change the product and it is just a simple return, we will give you back the value of the returned product by bank transfer using the IBAN account specified in the Return Form. The re-payment period for the value of the returned product(s) will be made in maximum 14 calendar days from the day when the returned product arrived the address mentioned above.
Careful! We do not receive returned parcels paid with cash. We only receive parcels for return or product(s) exchange whose transport payment was made by the sender (client).
Note: We reserve the right not to fulfill the orders made by individuals or legal entities who have paid more than 6 returns in the last 12 months of the current year.

6. Product Warranties

IL PASSO offers a warranty certificate valid for 30 days from your purchase. To benefit from the warranty, the product must be sent in the original packaging with all the original labels and accessories, including the guarantee certificate and the invoice copy.
The warranty is offered for impairments not attributable to the consumer, subject to recommendations for use and maintenance. In case of a claim please contact the online store team at comenzi@ilpasso.ro. Please keep the invoice to make the proof of the purchase and also the product warranty.

7. Data confidentiality

IL PASSO guarantees the confidentiality of customer data. These data provided when the online account was created will be used for the purpose they were requested: marketing and promotions, events, befenits and IL PASSO new entries.
We recommend that you take care of your login data and do not share with anyone your account information. IL PASSO does not assume the responsibility if another person finds out your password and access your account in an unauthorized manner. IL PASSO assume no liability if your personal data are modified or stolen by unauthorized persons. Unauthorized access to the site, the content, pictures, user personal data or server is considered fraud. This will be investigated as such by the competent authorities. IL PASSO brand, the online store and the products can not be associated with anything that may come in contradiction with the status and IL PASSO interests. www.ilpasso.ro site can be accessed for personal interest. The site can not be exploited for other purposes and may not be copied partially or totally.

For any question about privacy policy please contact by email protectiadatelor@ilpasso or you can review Privacy policy

8. Final provisions

A potential conflict between IL PASSO and a buyer shall be resolved amicably. If not possible, then the conflict will be resolved considering the legal and Romanian courts.
To contact the online shop IL PASSO find us at 0310 051 051 and to the e-mail address comenzi@ilpasso.ro. www.ilpasso.ro site, called IL PASSO, is owned by S.C. PESTOS S.R.L., J22/146/1999 and CUI RO 11547381, RO69 BRDE 240S V442 6453 2400, at BRD Iasi branch. Registered office: Alexandru cel Bun Street, No. 9, Iasi, Romania.